Privacy Policy

Puffigo (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you visit, use our services, or make a purchase through puffigo.com (“the Website”), or otherwise interact with us (collectively, the “Services”).

The terms “you” and “your” refer to the user of our Services – whether you are a customer, a website visitor, or another individual whose personal information we have collected.

1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When updates occur, we will revise the “Last Updated” date and post the new version on the Website.

2. Information We Collect

We collect personal information from various sources over the past 12 months to operate and improve our Services. The type of information collected depends on how you interact with the Website.

A. Information You Provide Directly

  • Contact Details: Name, shipping/billing address, phone number, email

  • Order Information: Order details, payment confirmation

  • Account Information: Username, password, account security details

  • Customer Support: Messages, inquiries, or information you share with us

Note: Some Services require this information. Without it, your access may be limited.

B. Information Collected Automatically

Through cookies, pixels, and similar technologies, we may collect:

  • Device and browser information

  • Network connection details

  • IP address

  • Website usage and browsing behavior

C. Information From Third Parties

We may receive personal information from:

  • Service providers (e.g., Shopify)

  • Payment processors (e.g., billing details)

  • Marketing and analytics providers (e.g., tracking data)

3. How We Use Your Information

We use your personal information for purposes such as:

  • Order Processing & Delivery: Managing payments, shipping, returns, and account access

  • Customer Support: Responding to inquiries and resolving issues

  • Marketing & Promotions: Sending offers and product updates via email/SMS (you can opt out anytime)

  • Security & Fraud Prevention: Detecting and preventing suspicious or fraudulent activity

  • Service Improvements: Enhancing our Website and customer experience

If you are in the EEA, our data processing is based on legitimate interests under GDPR Article 6(1)(f).

4. Cookies

We use cookies to:

  • Enhance your browsing experience

  • Perform analytics

  • Personalize marketing

For Shopify-related cookies, see Shopify’s Cookie Policy.

You can manage cookies in your browser settings; however, disabling them may limit certain features. We also respect Global Privacy Control (GPC) for opt-outs from targeted advertising (learn more).

5. How We Share Your Information

We may share personal information:

  • With vendors and service providers (payments, shipping, customer service)

  • With marketing partners (only with your consent where required)

  • Within our company group and affiliates

  • In connection with legal requirements or business transactions (e.g., mergers, acquisitions)

We do not sell or share sensitive personal information without consent.

6. Children’s Privacy

Our Services are not directed toward children under the age of 16. We do not knowingly collect or sell information about minors. If you believe we have collected information about a child, contact us at support@puffigo.com for removal.

7. Data Security & Retention

We take appropriate measures to protect your data but cannot guarantee absolute security.
We retain your data as long as necessary for operational, legal, and administrative purposes. When no longer needed, it is securely deleted or anonymized.

8. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access and receive a copy of your data

  • Request deletion of your personal information

  • Correct inaccurate data

  • Request data portability

  • Opt out of data sharing or targeted advertising

  • Withdraw previously given consent

  • Restrict certain processing activities

  • Appeal a decision regarding a data request

  • Manage marketing communications

You can exercise these rights via the Website or by contacting support@puffigo.com. We may require identity verification.

9. Complaints

If you have concerns about how we handle your data, contact us at support@puffigo.com.
You also have the right to contact your local data protection authority.

10. International Data Transfers

Your personal information may be processed outside your country of residence. Where required, we use safeguards such as Standard Contractual Clauses to ensure your data remains protected.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact:

📧 support@puffigo.com

Puffigo is the data controller for your personal information unless otherwise stated.