Shipping policy
Thank you for shopping with Puffigo! Below are the terms and conditions for our shipping process.
Processing Time
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All orders are processed within 1–3 business days.
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Orders are not shipped or delivered on weekends or holidays.
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If we experience a high volume of orders, shipments may be delayed by a few days. In the event of a significant delay, we will notify you promptly via email.
Shipping Costs
We are proud to offer free standard shipping on all orders within the United States.
Delivery Estimates
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We use standard shipping for all orders.
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Estimated delivery time: 7–14 business days after processing.
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Delivery times may vary depending on your location and external factors such as carrier delays, weather conditions, or customs processing.
Shipment to P.O. Boxes and Military Addresses
Puffigo ships to addresses within the United States, including P.O. Boxes, APO/FPO, and U.S. Territories.
Damages & Issues
While we take great care to ensure your order arrives safely, Puffigo is not responsible for items damaged or lost during shipping.
If your order arrives damaged:
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Please contact the shipping carrier to file a claim.
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Keep all packaging materials and damaged items for your claim.
Contact Us
If you have any shipping-related questions, please reach out to us:
📧 support@puffigo.com